1. Information We Collect
When you place a Cash on Delivery (COD) order or interact with Eliza Gold Pakistan, we collect personal information necessary to deliver your order safely across Pakistan. This includes:
- Full Name and Delivery Contact Number
- Complete Shipping Address (House No, Street, Area, City, Province)
- Order details (Quantity of Roghan-e-Azam Misali Hair Oil ordered)
- Voluntary customer feedback and product reviews
2. How We Use Your Information
Your data is strictly used for order processing and direct customer service:
- Dispatching packages via courier partners (TCS, Leopards, Trax, M&P)
- Sending SMS or WhatsApp order confirmation and tracking updates
- Providing customer support for delivery inquiries or returns
- Improving store experience and stock management
3. Data Protection & Sharing
We NEVER sell, rent, or trade your personal information to third-party advertisers. Your information is shared only with verified courier logistics companies exclusively to fulfill your Cash on Delivery parcel delivery.
4. Your Rights & Contact Information
You have the right to inspect, update, or request deletion of your stored customer records at any time. For privacy inquiries or assistance, please contact our support desk:
📍 Hubs: Lahore, Karachi, Islamabad (Pakistan)
💬 WhatsApp Helpline: +92 328 7657890
📧 Email Support: support@elizagold.pk